How Come?

Day after day
They passed over
The spot where she lay,
Unknown.
Lost but not forgotten,
Taken but not forsaken.
Alone, dreading the phone,
The call to end it all.                              
But there was no relief
When it came.
No lessening of grief
With her name.
Gone, gone.
It had gone all wrong.
So fast her life had passed,
So long they longed
For answers that would not come.
How come ?